Motor Claims Manager

3 weeks ago


Bengaluru, Karnataka, India Navi Full time

About the Team

The Motor Claims team is a critical function within our Insurance Business team, dedicated to providing efficient and customer-centric claims services for all motor insurance policyholders.

About the Role

As Claims Manager, you will play a critical role in building and managing our motor garage and surveyor network.

Must Haves

  • Experience: At least 5 years of experience in Motor Insurance Claims
  • Technical Skills:
  • Strong understanding of vehicle mechanics, automobile parts, repair processes, vehicle damage assessment, and repair cost estimation.
  • Proven experience in negotiating with and managing vendors, workshops, and surveyors.
  • Communication Excellence: Good command of written and spoken English and Hindi. Multilingual ability is an added advantage.
  • Soft Skills:
  • Strong interpersonal, strategic thinking, and negotiation abilities.
  • Flexible and adaptable to a changing and digital-first work environment.

What We Expect From You

  • Own the end-to-end partner ecosystem—identify, vet, and empanel top-quality garages and surveyors.
  • Lead commercial negotiations, define competitive rate cards and SLAs, and build strong, long-term partner relationships.
  • Oversee the coordination between customers, surveyors, and garages, ensuring the team delivers a seamless and rapid claims process.
  • Monitor key metrics (TAT, quality, cost) and drive service excellence
  • Guide teams in negotiating repair costs with garages to minimize loss while upholding quality standards and partner relationships.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to


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