
Motor Claims Manager
3 weeks ago
About the Team
The Motor Claims team is a critical function within our Insurance Business team, dedicated to providing efficient and customer-centric claims services for all motor insurance policyholders.
About the Role
As Claims Manager, you will play a critical role in building and managing our motor garage and surveyor network.
Must Haves
- Experience: At least 5 years of experience in Motor Insurance Claims
- Technical Skills:
- Strong understanding of vehicle mechanics, automobile parts, repair processes, vehicle damage assessment, and repair cost estimation.
- Proven experience in negotiating with and managing vendors, workshops, and surveyors.
- Communication Excellence: Good command of written and spoken English and Hindi. Multilingual ability is an added advantage.
- Soft Skills:
- Strong interpersonal, strategic thinking, and negotiation abilities.
- Flexible and adaptable to a changing and digital-first work environment.
What We Expect From You
- Own the end-to-end partner ecosystem—identify, vet, and empanel top-quality garages and surveyors.
- Lead commercial negotiations, define competitive rate cards and SLAs, and build strong, long-term partner relationships.
- Oversee the coordination between customers, surveyors, and garages, ensuring the team delivers a seamless and rapid claims process.
- Monitor key metrics (TAT, quality, cost) and drive service excellence
- Guide teams in negotiating repair costs with garages to minimize loss while upholding quality standards and partner relationships.
Inside Navi
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to
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