Motor Claims Manager

3 weeks ago

Bengaluru, Karnataka, India Navi Full time

About the Team

The Motor Claims team is a critical function within our Insurance Business team, dedicated to providing efficient and customer-centric claims services for all motor insurance policyholders.

About the Role

As Claims Manager, you will play a critical role in building and managing our motor garage and surveyor network.

Must Haves

  • Experience: At least 5 years of experience in Motor Insurance Claims
  • Technical Skills:
  • Strong understanding of vehicle mechanics, automobile parts, repair processes, vehicle damage assessment, and repair cost estimation.
  • Proven experience in negotiating with and managing vendors, workshops, and surveyors.
  • Communication Excellence: Good command of written and spoken English and Hindi. Multilingual ability is an added advantage.
  • Soft Skills:
  • Strong interpersonal, strategic thinking, and negotiation abilities.
  • Flexible and adaptable to a changing and digital-first work environment.

What We Expect From You

  • Own the end-to-end partner ecosystem—identify, vet, and empanel top-quality garages and surveyors.
  • Lead commercial negotiations, define competitive rate cards and SLAs, and build strong, long-term partner relationships.
  • Oversee the coordination between customers, surveyors, and garages, ensuring the team delivers a seamless and rapid claims process.
  • Monitor key metrics (TAT, quality, cost) and drive service excellence
  • Guide teams in negotiating repair costs with garages to minimize loss while upholding quality standards and partner relationships.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we're building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We're looking for people who dream big when it comes to innovation. At Navi, you'll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you're driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it's about how you think, build, and grow. You'll thrive here if:

  • You're impact-driven
  • You take ownership, build boldly, and care about making a real difference.
  • You strive for excellence
  • Good isn't good enough. You bring focus, precision, and a passion for quality.

You embrace change

You adapt quickly, move fast, and always put the customer first.

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