Customer Service Representative

6 days ago


Jaipur, Rajasthan, India The Indian Hotels Company Limited Full time
Job Description

Job Title: Food & Beverage Associate

Department: Food & Beverage Division

Key Responsibilities
  • Provide exceptional customer service to guests in a courteous and professional manner.
  • Ensure that all food and beverage items are prepared and served in accordance with hotel standards.
  • Maintain a clean and organized workspace, adhering to hotel policies and procedures.
  • Monitor and control the flow of guests, making table reservations and ensuring seamless service.
  • Supervise assigned station/section, demonstrating excellent leadership skills and ability to work under pressure.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Report guest complaints or problems to supervisors, ensuring prompt and effective resolution.
  • Update and maintain restaurant guest history records and reservation books.
  • Perform opening and closing procedures, adhering to hotel protocols.
  • Stay up-to-date with hotel services and facilities, making recommendations to guests as needed.
Requirements
  • Knowledge of food and beverage operations, including menu management and inventory control.
  • Excellent communication and interpersonal skills, with ability to work effectively with guests and colleagues.
  • Working knowledge of MS Office, Micros, and Fidelio or other property/point of sales systems.

Additional Information: The successful candidate will possess a strong commitment to delivering exceptional guest experiences and upholding hotel standards. If you are a motivated and customer-focused individual with a passion for the hospitality industry, we encourage you to apply for this exciting opportunity.



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