Revenue Growth Strategist
2 weeks ago
Simplia Inc. is a cutting-edge AI-powered tech company based in Los Angeles, specializing in providing small to mid-sized businesses with custom digital solutions, including websites, marketing services, and operational tools.
We are seeking a strategic and data-driven Director of Revenue Retention to join our growing team. This critical leadership role will focus on maximizing customer lifetime value and driving sustainable revenue growth through effective retention strategies and proactive customer engagement.
- Develop and implement comprehensive retention strategies to minimize customer churn and maximize recurring revenue.
- Lead initiatives to increase customer engagement, satisfaction, and product adoption.
- Analyze customer behavior patterns and retention metrics to identify actionable opportunities for improvement.
- Collaborate with Product, Marketing, and Customer Success teams to enhance the overall customer experience.
- Create and maintain accurate revenue forecasting models with a focus on retained revenue.
- Design and implement early warning systems to identify and address at-risk accounts proactively.
- Lead customer outreach programs to strengthen relationships and foster loyalty.
- Establish and monitor KPIs and reporting frameworks to evaluate retention success and inform strategic decisions.
Simplia Inc. is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all employees.
Job RequirementsTo be successful in this role, you should have:
- 5+ years of experience in revenue retention, customer success, or a related field.
- A proven track record of improving retention rates and increasing customer lifetime value.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Experience with SaaS or subscription-based business models.
- Exceptional stakeholder management and cross-functional collaboration skills.
- Bachelor's degree in Business, Marketing, or a related field.
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