Retail Operations Director

7 hours ago

Meerut, Uttar Pradesh, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Store Leadership Role

This role involves overseeing the operation of a retail store, focusing on delivering exceptional customer experiences and driving business growth.

  • Job Summary:
  • Manage day-to-day store operations to achieve sales targets and customer satisfaction goals.
  • Ensure compliance with company guidelines and standards for operational efficiency and effectiveness.

Key Responsibilities:

  • Overall Store Operations:

    Develop and implement effective strategies to drive sales, improve customer engagement, and increase operational efficiency.

    Collaborate with cross-functional teams to align store operations with broader business objectives.

  • Customer Experience:

    Lead efforts to enhance customer satisfaction through product knowledge, assistance, and issue resolution.

    Implement processes to measure and evaluate customer experience, providing regular feedback to senior management.

  • People Management:

    Supervise retail staff, providing guidance, coaching, and performance feedback to ensure high levels of customer service and sales effectiveness.

    Anchor training sessions for team member development on product knowledge, sales techniques, and best practices.

Required Skills and Qualifications:

  • Leadership and Team Management:

    Proven ability to lead and manage retail staff to achieve sales and customer satisfaction targets.

  • Operational Efficiency:

    Experience in managing store operations, including inventory control, visual merchandising, and security measures.

  • Customer Service:

    Excellent customer service skills, with the ability to resolve customer complaints and issues effectively.

Benefits:

  • Competitive Salary and Bonus Structure:

    Attractive remuneration package that reflects individual performance and contributions to the business.

  • Opportunities for Career Advancement:

    Clear career progression paths for ambitious professionals who wish to grow within the organization.

Others:

  • Work-Life Balance:

    Flexible working hours and policies that support employees' work-life balance needs.

  • Employee Recognition Programs:

    Regular recognition and rewards for outstanding performance and contributions to the business.

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