
Center Operations Director
3 days ago
- The primary responsibility of the Center Operations Director is to drive business growth and operational excellence at our IVF centers.
Main Responsibilities:
- Develop annual strategic plans in line with corporate objectives.
- Ensure achievement of financial and operational targets.
- Maintain close monitoring of revenue, profitability, and team performance against defined key result areas (KRAs).
- Lead initiatives for cost optimization and compliance.
- Oversee implementation of standard operating procedures (SOPs), medical record management, and audit readiness.
- Serve as an escalation point for operational issues and ensure adherence to medico-legal requirements.
- Collaborate with sales and marketing teams for brand visibility in local markets.
- Coordinate monthly financial reports with the corporate management information system (MIS) team.
- Drive metrics for patient satisfaction, retention, and conversion.
- Strong leadership and people management skills.
- Proven ability to achieve financial targets (Revenue, EBITDA, Contribution Margin).
- Customer satisfaction (NPS 90%) and retention focus.
- Excellent knowledge of compliance and medico-legal requirements.
- Process-driven with attention to detail.
This role offers a unique opportunity to make a meaningful impact on the success of our IVF centers. If you are a driven individual with a passion for business operations and customer satisfaction, we encourage you to apply.
Why Choose This Role?This position presents an exciting challenge for experienced professionals looking to take their career to the next level. With a strong focus on business growth, operational excellence, and customer satisfaction, this role offers a dynamic and rewarding work environment.
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