Retail Operations Specialist

2 days ago


Meerut, Uttar Pradesh, India beBeeLeadership Full time ₹ 6,00,000 - ₹ 9,00,000
Assistant Retail Store Manager Job Summary

This is a unique opportunity to work as an Assistant Retail Store Manager in a fast-paced retail environment. As a key member of the management team, you will play a vital role in driving sales growth, improving customer satisfaction, and maintaining store operations.

Key Responsibilities:
  • Customer Management
    • Deliver exceptional customer service to drive sales and improve customer retention.
    • Assist in handling customer queries, complaints, and escalations.
    • Support the Store Manager in achieving monthly sales targets.
  • Inventory Control
    • Oversee stock levels, replenishment, and timely ordering.
    • Ensure proper inventory control and minimize shrinkage.
    • Coordinate with logistics for smooth handling of home delivery orders.
  • Visual Merchandising
    • Implement and maintain visual merchandising standards to enhance customer experience.
    • Ensure promotional displays, signage, and in-store layouts are updated regularly.
  • Service Delivery
    • Assist in managing spa and grooming appointments.
    • Coordinate staff scheduling and ensure quality of pet spa services.
    • Handle customer follow-ups and ensure satisfaction with spa experiences.
  • Team Leadership
    • Supervise floor staff and assign daily responsibilities.
    • Support training of new employees on customer handling and store SOPs.
    • Maintain discipline, hygiene, and operational standards within the store.
    Requirements:
    • 1–3 years of experience in retail operations or store management.
    • Strong customer service and sales orientation.
    • Knowledge of inventory management systems and retail processes.
    • Ability to multitask and manage both store floor and service operations.
    • Good communication and leadership skills.
    Desirable Skills:
    • Prior experience in pet retail, spa, grooming, or lifestyle retail sector.
    • Familiarity with POS systems and CRM tools.


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