
Dark Store Operations Specialist
2 days ago
Job Title: Dark Store Manager
The primary objective of this role is to ensure the operational excellence of assigned retail stores and Dark Stores. This encompasses end-to-end oversight of ordering, indenting, receiving, storage, billing, and material movement.
Main Responsibilities:
- Operational Efficiency: Oversee daily operations of retail stores ensuring smooth functioning. Manage ordering, indenting, receiving, storage, GRN, billing, and material movement. Ensure accurate inventory management and timely replenishment of stocks.
- Talent Management: Build, Lead, train, and motivate store teams to achieve operational excellence. Ensure that the stores are equipped with proper staff members at all times and can build teams for new units.
- Process Compliance: Implement and monitor hygiene, safety, and compliance standards. Coordinate for timely renewals of licenses and regulatory requirements. Ensure 100% adherence to product quality and handling protocols.
- Last Mile Delivery Excellence: Oversee last-mile delivery processes ensuring accuracy, timeliness, and customer satisfaction. Coordinate with agencies for dedicated last-mile bikers and optimal usage of 3PL App riders.
Candidate Requirements:
Education & Experience: Graduate in any discipline. Hotel/ Retail Management Preferred. 4-5 years of experience in managing retail operations, distribution centres, or multi-store formats (FMCG, QSR, Food & Beverages preferred).
Key Skills & Competencies: Strong product & process knowledge in retail/food operations. Ability to manage Blue Collar staff, and build teams. Proficiency in MS Office (Excel, PowerPoint, Word) and POS systems. Analytical mindset with ability to interpret data and drive process improvements.
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