Senior Customer Engagement Specialist

5 days ago

Nashik, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Key Role

This critical customer-facing position involves fostering enduring relationships with existing customers, encouraging subscription renewals, and resolving account discrepancies. We seek an astute, proactive professional who can distill complex issues into actionable insights, escalating concerns to senior colleagues when necessary.

The ideal candidate will possess a high level of technical acumen in Microsoft Excel, coupled with analytical prowess and the ability to extract meaningful trends from data sets. They should also be proficient in CRM systems such as Salesforce, with experience in Zendesk being a significant advantage.

Additionally, strong communication and negotiation skills are paramount, allowing this individual to effectively mediate disputes and navigate the nuances of various client interactions. If you are a results-driven professional seeking to capitalize on your exceptional problem-solving abilities and business acumen, we encourage you to apply for this challenging opportunity.

Responsibilities
  • Resolve customer complaints efficiently, ensuring timely resolutions to prevent escalation.
  • Process transactions accurately, leveraging expertise in order fulfillment procedures.
  • Collaborate with cross-functional teams to optimize processes, enhancing operational efficiency and effectiveness.
Requirements
  • Proficiency in MS Office Suite, particularly Excel and Word.
  • Advanced analytical skills to identify areas for process improvement.
  • Strong organizational and time management skills to prioritize tasks effectively.
  • Effective communication and interpersonal skills to foster positive working relationships.
  • CRM system knowledge, preferably Salesforce or similar platforms.
About the Opportunity

This role presents a chance to thrive in a dynamic, growth-oriented environment where innovation and creativity are highly valued. The successful candidate will have the opportunity to make a tangible impact, contributing to the company's mission to deliver exceptional value to its clients.

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