Senior Oracle Cloud Payroll Consultant

4 days ago

Malappuram, Kerala, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000
Job Description

The successful candidate will lead a team of payroll-focused support consultants, managing performance and development while playing a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions. A deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.

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  • Manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
  • Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules
  • Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
  • Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
  • Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
  • Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment
  • Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
  • Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
  • Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
  • Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients
  • Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement
  • Provide strategic input into the ongoing development and structure of the India Managed Services team
  • Act as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes

Adherence to Information Security policies and processes is mandatory, and occasional participation in activities to support ISO27001 Certification may be required.

Required Skills and Qualifications
  • Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies
  • Communication Skills: Ability to communicate clearly and client facing consultancy skills
  • Teamwork: Collaboration with cross-functional teams, including stakeholders
  • Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders
  • Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth
  • Consulting skills: Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship management
Benefits

A challenging and rewarding role awaits the selected candidate, offering opportunities for career growth and personal development in a dynamic environment.

Others

Exposure to diverse legislative regions and experience working in multi-regional or global support models are highly desirable.

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