Unlock Customer Delight

4 days ago


Aligarh, Uttar Pradesh, India beBeeEmpathy Full time ₹ 35,00,000 - ₹ 60,00,000

At Troovy, we're on a mission to make healthy snacking fun, tasty, and accessible for kids and families.

Our high-energy D2C brand is scaling fast, and design plays a crucial role in how we connect with parents and kids.

The Customer Service intern will track and manage customer experience, including proactive communication through calls, surveys and WhatsApp.

  • Work cross-departmental and on cross-functional projects to improve customer purchase and delivery experience
  • Customer-first attitude, have passion to solve the customer problems, Empathy, patience, and a passion for helping others
  • Have good problem solving skills to be able to answer customer queries and tune into the customer's voice

Effective with data management and churn insights from complex customer data, you should also have good analytical skills to provide actionable insights.

We're looking for someone with a customer-first attitude, who has passion to solve customer problems, empathy, patience, and a passion for helping others. You should also have good problem-solving skills to be able to answer customer queries and tune into the customer's voice.

Key Responsibilities:

  • Enhance customer satisfaction by resolving issues promptly and professionally
  • Develop and implement solutions to improve customer experience
  • Collaborate with cross-functional teams to drive business growth

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A dynamic and supportive team environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package


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