desktop-infrastructure-manager

19 hours ago

Aligarh, Uttar Pradesh, India beBeeITSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Desktop Support Engineer Role Description:

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We are looking for a skilled Desktop Support Engineer to join our team. The successful candidate will be responsible for managing and maintaining our IT infrastructure, ensuring employees have efficient access to technology.

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Key Responsibilities:

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  • ">
  • Administer Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure.">
  • Manage incident and service request management process to ensure timely resolution of user issues and requests.">
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.">
  • Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.">
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.">
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.">
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.">
  • Monitor and respond to phishing email incidents, providing guidance and support to users as needed.">
  • Perform remote software installations and configurations to ensure users have access to required applications.">
  • Reset passwords and unlock user accounts as per established security protocols.">
  • Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.">
  • Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.">
  • Provide support for external file sharing platforms such as ShareFile and Teams channels.">
  • Assist users with unlocking Bitlocker screens and resolving related issues.">
  • Configure and map network drives and printers for users as needed.">
  • Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.">
">

Required Skills and Qualifications:

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Desired Skills:

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  • ">
  • Bachelor's degree in computer science, Information Technology, or related field (preferred).">
  • Proven experience in desktop support or a similar role.">
  • Strong knowledge of Microsoft Windows operating systems and Office applications.">
  • Familiarity with Active Directory, Exchange, and other network administration tools.">
  • Excellent troubleshooting and problem-solving skills.">
  • Strong customer service and communication skills.">
  • Ability to work independently and prioritize tasks effectively.">
  • MS-900: Microsoft 365 Fundamentals.">
  • MS-700: Managing Microsoft Teams.">
  • AZ-900: Microsoft Azure Fundamentals.">
  • Nexthink Fundamentals.">
"],

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