IT Infrastructure Specialist

2 days ago

Aligarh, Uttar Pradesh, India beBeeInfrastructure Full time ₹ 9,00,000 - ₹ 12,15,000

Our company is seeking a highly skilled IT Infrastructure Specialist to join our team.

Job Description:

This role will be responsible for overseeing the management and maintenance of desktops, laptops, and other end-user devices throughout the organization. This includes diagnosing and resolving issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.

The successful candidate will troubleshoot basic network connectivity issues in LAN/WAN environments and resolve system-related problems, including software installations and antivirus updates, as needed.

Additionally, this individual will generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.

They will also coordinate and implement the installation of client- and department-specific applications and systems, including the creation, management, access provision, and administration of vendor-specific software and applications.

Another key responsibility of this role is to proactively escalate tickets to senior team members or specialists and actively monitor the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).

The ideal candidate will conduct regular system audits and upgrades to enhance performance and mitigate risks, and research and identify solutions to both software and hardware issues.

Required Skills and Qualifications:

  • Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Experience with Freshservice and Manage Engine Desktop Central.
  • Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend.
  • Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.).
  • Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues.
  • Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats.
  • Knowledge of hardware maintenance to ensure the continuous functionality of all IT equipment.
  • Expertise in server management to ensure reliability, security, and performance of server resources.
  • Strong technical troubleshooting and problem-solving capabilities.
  • Organized and able to adapt to changing priorities.
  • Team-oriented collaborator willing to share knowledge and experience.
  • Solid communicator with the ability to provide professional documentation.

Benefits of working with us include:

  • Opportunity to work with a dynamic team of professionals.
  • Chance to develop your skills and expertise in the field of IT infrastructure.
  • Competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from candidates of all backgrounds. If you are passionate about IT infrastructure and want to make a real difference in our organization, please submit your application today

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