Virtual Desktop Infrastructure Technical Support Specialist

3 days ago

Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Horizon VDI Support Specialist

We are seeking a dedicated and customer-focused Support Specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model.

The role involves resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality.

Key Responsibilities:
  • Provide Level 1–3 support for Horizon VDI user issues
  • Create, maintain, and update golden images for various user groups
  • Validate and troubleshoot application functionality within VDI sessions
  • Create and manage desktop pools in Horizon Administrator/Console
  • Perform root cause analysis for recurring issues and implement permanent fixes
  • Maintain user entitlement mappings and access to appropriate VDI pools
  • Monitor system health and generate reports on performance, usage, and capacity
  • Test and implement updates, patches, and version upgrades to Horizon components and base images
Requirements:
  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field
  • 2+ years in IT support roles with at least 1 year supporting VDI environments
  • Experience supporting VMware Horizon View (7.x or 8.x)
  • Proficiency with tools like Horizon Administrator/Console and vSphere Client
Benefits:

This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.

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