Unlock Customer Needs and Drive Business Success as a Customer Insights Specialist

1 week ago

Aligarh, Uttar Pradesh, India beBeeCustomerinsights Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Customer Insights Specialist

We are seeking a skilled professional to join our product team as a Customer Insights Specialist. In this role, you will be responsible for gathering and analyzing customer data to inform product development and improvement.

Key Responsibilities:

  • Gather and analyze customer data through structured research studies, including surveys, interviews, and user feedback sessions.
  • Identify customer needs, pain points, preferences, and behavior to support product development and improvement.
  • Compile research findings into clear, actionable insights for cross-functional teams.

Survey Design and Execution:

  • Design effective survey instruments tailored to specific research goals.
  • Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity.
  • Analyze survey data to uncover meaningful trends and actionable insights.

Stakeholder Collaboration:

  • Work closely with product managers, designers, engineers, and program teams to integrate research findings into product enhancements.
  • Communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards.

Data Management and Reporting:

  • Maintain organized records of research data, ensuring accuracy and confidentiality.
  • Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations.

Required Skills and Qualifications:

  • Bachelor's degree in business, social sciences, psychology, market research, or a related field.
  • 4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organization or a leading market research organization.
  • Proficiency in survey design tools (e.g., SurveyMonkey, Wufoo) and analytical tools (e.g., Excel, SPSS, R) and visualization tools.
  • Exceptional analytical skills, attention to detail, and ability to interpret complex datasets.
  • Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.

Benefits:

  • Contribute directly to impactful global initiatives supporting entrepreneurship and economic growth.
  • Be part of a collaborative, inclusive culture focused on innovation and excellence.
  • Opportunity for professional growth within a globally recognized foundation.
  • Engage with diverse stakeholders across multiple countries and sectors.

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