IT Application Service Management Professional

3 weeks ago


Navi Mumbai, Maharashtra, India Chain IQ Full time
About Chain IQ

Chain IQ is a leading Independent Global Indirect Procurement company that provides strategic, tactical, and operational procurement services.

Our team of experts utilize market knowledge and innovative technology to drive procurement efficiencies and strengthen procurement resilience.

We apply the latest risk, sustainability, and social responsibility practices to minimize environmental impact and support ethical operations.

Role Purpose

The primary purpose of this role is to deliver value-add IT Service Management services in a structured, professional, and consistent manner.

The Expert will play a crucial role in ensuring the stability, efficiency, and continuous improvement of sourcing and procurement applications.

Main Responsibilities

  • Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs.
  • Provide Production support for Chain IQ's portfolio of Indirect Procurement applications and integrations.
  • Ensure applications are prepared to support new or existing processes and service levels.
  • Oversee Change, Release, Testing, and Capacity management.
  • Gain expert-level experience with Chain IQ P2P & S2C applications.
  • Communicate business priorities to allocate resources for critical projects.

Requirements

  • Minimum of a bachelor's degree or equivalent in a relevant field of study.
  • At least ten years of progressive experience delivering complex IT services to business and process owners.
  • Proficiency in low-code/no-code platforms for database administration, application development, and technical support.

We proudly offer a comprehensive benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of professionals.



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