IT Application Management Expert
2 days ago
About Chain IQ
">Chain IQ is a global leader in independent indirect procurement, providing strategic, tactical, and operational procurement services. Headquartered in Switzerland, we operate from 6 main centers and 14 offices worldwide.
">Our team of experts transforms procurement within organizations using market knowledge, insights, and innovative technology to drive efficiency. We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience.
">We take a proactive approach to ESG, supporting ethical operations, business standards, and biodiversity while minimizing environmental impact.
">Job Purpose
">This role delivers value-added IT Service Management services in a structured, professional, and consistent manner. As an expert, you will play a crucial role in ensuring the stability, efficiency, and continuous improvement of sourcing and procurement applications.
">Main Responsibilities
">- ">
- You will collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs.">
- You will provide production support for Chain IQ's portfolio of Indirect Procurement applications and integrations, including administration, deployment, application configurations, low-code development, troubleshooting, problem analysis, and resolution to maintain application health and stability.">
- You will ensure applications are prepared to support new or existing processes and service levels.">
- You will oversee change, release, testing, and capacity management.">
- You will gain expert-level experience with Chain IQ P2P & S2C applications, including design concepts, configuration changes, development, and functionality.">
- You will collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations.">
- You will communicate business priorities to allocate appropriate resources for critical projects.">
- You will serve as an escalation point for technology and service delivery staff related to applications within the service portfolio.">
- You will be recognized as an expert in the applications within the portfolio.">
Requirements
">- ">
- You must have a minimum of a bachelor's degree or equivalent in a relevant field of study.">
- You should have at least ten years of progressive experience delivering complex IT services to business and process owners.">
- You should be proficient in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques.">
- You should have a strong understanding of business processes supported by IT services and applications, including areas such as Procure to Pay, e-Sourcing, Contract Lifecycle Management, BPO, and data analytics.">
- You should have excellent communication skills in English (both written and verbal), with a proactive and responsible work approach.">
- You should be able to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations.">
- You should possess critical thinking skills to analyze information and recommend effective solutions.">
- Prior experience in low-code/no-code applications such as Outsystems, ServiceNow, SalesForce, and MS Azure is desired.">
- You should have knowledge of IT Service Management, Service Integration and Management, Agile Development practices.">
- ITIL foundation certification is required.">
The estimated salary for this role is between $90,000 and $140,000 per year, depending on your experience and qualifications.
">We offer a first-class benefits package to all employees, including competitive salaries, comprehensive health insurance, retirement plans, and opportunities for career growth and professional development.
">Please note that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.
">Chain IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site.
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