IT Application Management Expert

1 month ago

Navi Mumbai, Maharashtra, India Chain IQ Full time

About Chain IQ

Chain IQ is a global indirect procurement company that provides strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland, Chain IQ operates from 6 main centers and 14 offices worldwide.

Our team of experts works to transform procurement within an organization by utilizing market knowledge and insights supported by innovative technology to drive procurement efficiencies.

We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ's approach to ESG supports ethical operations, business standards, and biodiversity while minimizing environmental impact.

Role Purpose

The primary purpose of this role is to deliver value-added IT Service Management services in a structured, professional, and consistent manner. The expert will play a crucial role in ensuring the stability, efficiency, and continuous improvement of sourcing and procurement applications.

Responsibilities

  • Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs.
  • Provide production support for Chain IQ's portfolio of indirect procurement applications and integrations, including administration, deployment, application configurations, low-code development, troubleshooting, problem analysis, and resolution to maintain application health and stability.
  • Ensure applications are prepared to support new or existing processes and service levels.
  • Oversee change, release, testing, and capacity management.
  • Gain expert-level experience with Chain IQ P2P & S2C applications, including design concepts, configuration changes, development, and functionality.
  • Collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations.
  • Communicate business priorities to allocate appropriate resources for critical projects.
  • Serve as an escalation point for technology and service delivery staff related to applications within the service portfolio.
  • Be recognized as an expert in the applications within the portfolio.

Requirements

  • Minimum of a bachelor's degree or equivalent in a relevant field of study.
  • At least ten years of progressive experience delivering complex IT services to business and process owners.
  • Proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques.
  • Strong understanding of business processes supported by IT services and applications, including areas such as procure to pay, e-sourcing, contract lifecycle management, BPO, and data analytics.
  • Excellent communication skills in English (both written and verbal), with a proactive and responsible work approach.
  • Ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations.
  • Critical thinking skills to analyze information and recommend effective solutions.
  • Prior experience in low-code/no-code applications such as Outsystems, ServiceNow, SalesForce, and MS Azure is desired.
  • Knowledge of IT Service Management, Service Integration and Management, Agile Development practices is required.
  • ITIL foundation certification is mandatory.

We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored.

Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses/Agencies:

CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorization before referring any candidates. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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