
Luxury Client Relationship Manager
2 days ago
Unlock a world of luxury and excellence as a seasoned Client Relationship Manager.
At our esteemed organization, we take pride in offering finely crafted pieces that celebrate heritage and sophistication. Our legacy spans over four decades, blending tradition with contemporary artistry.
We seek a proactive and detail-oriented professional to manage client interactions and deliver an exceptional experience for discerning clientele.
Key Responsibilities:
- Engage with clients through calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-focused responses.
- Maintain accurate records of customer interactions, order details, and communication logs.
- Develop and execute CRM campaigns to drive client retention and satisfaction.
- Analyze customer interactions to provide actionable insights and support business growth initiatives.
- Identify recurring issues and contribute to process improvement efforts.
- Collaborate closely with sales, marketing, and production teams to resolve client queries and deliver seamless experiences.
- Build and maintain strong relationships with high-value clients.
- Report on customer trends, feedback, and loyalty metrics to inform strategic decision-making.
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