
Frontline Customer Experience Manager
14 hours ago
As a key player in delivering exceptional customer experiences, this role is responsible for handling booking enquiries and providing personalized support to international guests.
The ideal candidate will have strong English language skills, excellent communication abilities, and a knack for sales, as well as a customer-centric approach. You will receive comprehensive training from our team to efficiently handle emails and other tasks.
Key responsibilities include:
- Responding to booking inquiries in a friendly manner and paying close attention to the guest's requirements.
- Providing accurate information regarding availability, accommodation types, and areas.
- Assisting with marketing tasks as needed.
Requirements:
- At least 6 months to 3 years of experience in a related field such as tourism or hospitality.
- A degree in tourism, public relations, or a related field is preferred but not required.
- Fluent in English (excellent grammar).
- Strong communication skills (written and verbal).
- Good computer skills, including the ability to type and navigate multiple applications while on calls.
- Interest in the travel and hospitality industry.
- Flexibility to work evening and weekend shifts is essential.
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