Customer Experience Director

1 day ago


Bareilly, Uttar Pradesh, India beBeeDirectorship Full time ₹ 6,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly skilled and experienced Customer Experience Director to join our team.

Key Responsibilities:
  • Manage customer interactions to deliver exceptional experiences
  • Maintain accurate records of customer interactions and resolve complaints in a timely manner
  • Analyze sales agreements, deeds, and other legal documents
  • Facilitate customer registration and documentation processes
  • Proficient in MS Office applications including Excel, Word, and PowerPoint
  • Implement AI-powered tools to enhance customer experience
  • Monitor outstanding payments and collaborate with financial institutions for document preparation
  • Familiarity with industry regulations and Department of Stamp Duty & Registration guidelines
  • Liaise with departments such as Accounting, Legal, and Liaisoning
  • Process customer accounts and file documents
  • Meet Target Achievement Times (TAT)
Requirements

To be successful in this role, you will need:

  • A high level of proficiency in MS Office applications
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Familiarity with industry regulations and standards
Benefits

This role offers:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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