Housing Project Customer Support Specialist

4 days ago

Alwar, Rajasthan, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,50,000
Customer Service Representative

We are seeking a highly skilled and customer-focused representative to join our team on a full-time basis.

This is an excellent opportunity to provide exceptional customer satisfaction in a large-scale housing project.

The successful candidate will have the ability to handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.

About This Role:

This position involves working with customers to understand their needs and concerns, providing solutions to their problems, and ensuring that they are satisfied with the services provided.

Your Responsibilities:

  • Handle customer inquiries and respond to them in a timely and professional manner.
  • Maintain a high level of customer service by demonstrating empathy and a customer-centric approach.
  • Collaborate with the sales team to provide seamless support throughout the sales process.
  • Utilize CRM software to track customer interactions and generate reports.
  • Analyze customer data to identify patterns and trends, and use this information to improve customer satisfaction.
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
  • Proficiency in using CRM software and tools.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Work Schedule:

Monday to Saturday, 9:30 am to 6:30 pm.

If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to apply for this exciting opportunity.

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