Customer Support Specialist

22 hours ago

Alwar, Rajasthan, India beBeeCustomerService Full time ₹ 4,99,999 - ₹ 7,49,999
Job Description

Provide exceptional customer support as a key member of our team. Ensure seamless communication and timely issue resolution to maintain customer satisfaction.

Utilize problem-solving skills and collaboration with internal teams to meet customer needs effectively. Foster strong relationships by actively listening to customers, addressing concerns promptly, and providing tailored solutions.

Deliver high-quality service through accurate order processing, efficient sample management, and effective complaint resolution. Promote digital adoption by educating customers on our tools and services, while continually identifying opportunities for process improvement.

Emphasize cross-selling and up-selling Coats products and services to drive sales growth, ensuring customers select the most suitable products for their applications.

Key Skills and Qualifications
  • Customer-focused approach with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, competitive environment with tight deadlines.
  • Strong analytical and problem-solving skills, with a proactive 'can-do' attitude.
  • Proficiency in handling multiple tasks and prioritizing responsibilities efficiently.
  • Experience in customer service is preferred but not essential.
Benefits

Join a dynamic team where innovation, excellence, and diversity thrive. Collaborate with talented professionals to shape the future of textiles and contribute to our mission of making a better world.

Enjoy a supportive work environment that encourages growth, learning, and continuous improvement. Take advantage of opportunities to develop your skills, knowledge, and career.

Our Commitment

At Coats Group, we value employee well-being, safety, and professional development. We strive to create a collaborative culture that fosters open communication, mutual respect, and trust.

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