Customer Support Professional

2 days ago


Alwar, Rajasthan, India beBeeCustomerSupport Full time ₹ 10,00,000 - ₹ 15,00,000

Are you a highly organized professional seeking a new challenge? We are looking for a skilled Customer Retention and Accounts Specialist to join our organization. As a key member of our team, your primary responsibility will be to ensure seamless customer experiences.

Key Responsibilities:
  • Contact customers to resolve outstanding issues or encourage subscription renewals after trial expiration.
  • Process orders promptly upon customer request, verifying details before proceeding.
  • Coordinate account suspensions as needed, ensuring all relevant documentation is properly maintained.
  • Maintain comprehensive records of interactions and follow-ups.

Requirements:

  • Detailed knowledge of Microsoft Excel software
  • Brief understanding of Microsoft Word functionality
  • Analytical skills to track performance metrics and enhance processes
  • Effective problem-solving ability
  • Proven experience in customer service roles
  • Strong communication and negotiation skills
  • Proficiency with CRM systems

This is a 6-month contract position focused on tracking performance metrics, improving processes, and generating reports on key indicators like conversions and account actions. If you are a results-driven professional with excellent organizational skills, we would love to hear from you.



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