Technical Writer
1 week ago
Job Title: Senior Technical Writer
About the Role:We are seeking a highly skilled Senior Technical Writer to join our team at Invidi Technologies. As a key member of our Technical Communications Team, you will be responsible for developing and maintaining high-quality documentation for our products.
The ideal candidate will have a strong background in technical writing, with experience in creating user manuals, guides, and other documentation types. You should be able to distill complex concepts into simple, easy-to-understand language and have excellent communication skills.
You will work closely with our development teams to ensure that our documentation is accurate and up-to-date. This includes collaborating on project plans, attending meetings, and providing input on documentation requirements.
Key Responsibilities:
- Develop and maintain an understanding of Invidi's users, both internal and external, to inform documentation design and development
- Write DITA-based content for online delivery
- Collaborate with development teams in an Agile environment
- Plan, develop, and publish user and developer documentation within an iterative development cycle
- Develop and publish system overview documentation independent of scrum teams
- Develop and hone product knowledge through hands-on use of the product and by interviewing subject matter experts
- Synthesize complex information into understandable user content
- Continuously improve the quality of existing documentation by changing its architecture and content in response to feedback from engineers, support staff, internal users, and customers
- Assist the Support team with documentation issues reported by customers
- Adhere to our corporate branding, style, terminology, and the DITA Information Model
- Participate in the Technical Communications Team meetings to drive continuous improvement
- Provide peer reviews to edit, standardize, and enhance Invidi's content and technical documentation
- Use JIRA, Confluence, RingCentral, Smartsheet, and Slack to interact with other departments and manage content-related tasks
- Create graphics, diagrams, and flow charts to illustrate technical content and increase users' understanding
- Additional responsibilities as assigned
Requirements:
- 5+ years of experience in technical writing, preferably supporting software development
- Ability to understand complex things and connect the dots and then to distill complicated concepts into simple, understandable formats
- Strong sense of ownership and responsibility, and a willingness to step outside your (writing) role
- Excellent English grammar and writing skills
- Experience with Scrum and Kanban, and Agile software documentation development
- Ability to thrive in collaborative environments
- Bachelor's degree in English, Journalism, Communications, Engineering, Computer Science, or relevant work experience
Preferred Qualifications:
- Experience with DITA and XML
- Experience with version control, Atlassian products (Jira, Confluence, Bitbucket), and docs-as-code
- Experience with component content management systems (CCMS)
- Experience with minimalism, task-focused content development, and structured authoring
- Courageous and has an appetite to learn new things fast
- Strong focus on the customer and user experience
- Well-developed problem-solving and critical thinking skills
- An unconditional insistence on accuracy. Refusal to accept mediocrity
- Endless curiosity about how the world works and how one can improve one's company and community
- Experience writing for online delivery
- Familiarity with the IBM Style Guide
- Experience working in an Agile software development environment
- Knowledge of (or ability to quickly learn) online video advertising, cable, and satellite technology
Salary Range: $80,000 - $110,000 per year, depending on experience.
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