Technical Writer

1 week ago


Chennai, Tamil Nadu, India Invidi Technologies Full time

Job Title: Senior Technical Writer

About the Role:

We are seeking a highly skilled Senior Technical Writer to join our team at Invidi Technologies. As a key member of our Technical Communications Team, you will be responsible for developing and maintaining high-quality documentation for our products.

The ideal candidate will have a strong background in technical writing, with experience in creating user manuals, guides, and other documentation types. You should be able to distill complex concepts into simple, easy-to-understand language and have excellent communication skills.

You will work closely with our development teams to ensure that our documentation is accurate and up-to-date. This includes collaborating on project plans, attending meetings, and providing input on documentation requirements.

Key Responsibilities:

  • Develop and maintain an understanding of Invidi's users, both internal and external, to inform documentation design and development
  • Write DITA-based content for online delivery
  • Collaborate with development teams in an Agile environment
  • Plan, develop, and publish user and developer documentation within an iterative development cycle
  • Develop and publish system overview documentation independent of scrum teams
  • Develop and hone product knowledge through hands-on use of the product and by interviewing subject matter experts
  • Synthesize complex information into understandable user content
  • Continuously improve the quality of existing documentation by changing its architecture and content in response to feedback from engineers, support staff, internal users, and customers
  • Assist the Support team with documentation issues reported by customers
  • Adhere to our corporate branding, style, terminology, and the DITA Information Model
  • Participate in the Technical Communications Team meetings to drive continuous improvement
  • Provide peer reviews to edit, standardize, and enhance Invidi's content and technical documentation
  • Use JIRA, Confluence, RingCentral, Smartsheet, and Slack to interact with other departments and manage content-related tasks
  • Create graphics, diagrams, and flow charts to illustrate technical content and increase users' understanding
  • Additional responsibilities as assigned

Requirements:

  • 5+ years of experience in technical writing, preferably supporting software development
  • Ability to understand complex things and connect the dots and then to distill complicated concepts into simple, understandable formats
  • Strong sense of ownership and responsibility, and a willingness to step outside your (writing) role
  • Excellent English grammar and writing skills
  • Experience with Scrum and Kanban, and Agile software documentation development
  • Ability to thrive in collaborative environments
  • Bachelor's degree in English, Journalism, Communications, Engineering, Computer Science, or relevant work experience

Preferred Qualifications:

  • Experience with DITA and XML
  • Experience with version control, Atlassian products (Jira, Confluence, Bitbucket), and docs-as-code
  • Experience with component content management systems (CCMS)
  • Experience with minimalism, task-focused content development, and structured authoring
  • Courageous and has an appetite to learn new things fast
  • Strong focus on the customer and user experience
  • Well-developed problem-solving and critical thinking skills
  • An unconditional insistence on accuracy. Refusal to accept mediocrity
  • Endless curiosity about how the world works and how one can improve one's company and community
  • Experience writing for online delivery
  • Familiarity with the IBM Style Guide
  • Experience working in an Agile software development environment
  • Knowledge of (or ability to quickly learn) online video advertising, cable, and satellite technology

Salary Range: $80,000 - $110,000 per year, depending on experience.



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