Content Creator and Technical Writer
19 hours ago
Netaxis IT Solutions Pvt Ltd is seeking a detail-oriented Content Creator and Technical Writer to enhance client operations information through clear and informative articles and decision trees.
About the RoleThe successful candidate will be responsible for developing troubleshooting articles for the operations team by revising content for products, collaborating with the team to utilize various resources and systems to create product-related documents, reviewing extensive research materials to simplify information and create user-friendly articles, writing self-service articles while adapting to the client's tone of voice, optimizing processes and creating flowcharts as needed, publishing content to the Knowledge Management system, establishing a style guide for consistent article writing, creating templates for different article types as necessary, developing a content taxonomy with SEO keywords for easy searchability, preparing well-structured articles using authoring tools for the client's Knowledge Management System, delivering high-quality articles to effectively address user queries, implementing a quality assurance process to ensure content consistency and governance, collaborating with the client team to address queries effectively.
RequirementsTo be considered for this role, candidates should possess previous experience as a content writer, technical writer, or similar role, a portfolio of published articles, ability to conduct research using various sources, strong written and verbal communication skills in English, proficiency in meeting deadlines, graduate in any field related to English literature or journalism preferred, experience with DITA XML or similar tools is a plus, familiarity with Content Management Systems (e.g. WordPress, Oxygen) is an advantage.
What We OfferA competitive salary and benefits package.
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