Technical Content Specialist

3 weeks ago


Chennai, Tamil Nadu, India CustomerLabs Full time

Job Summary:

We are seeking a detail-oriented and experienced Technical Content Writer to join our Product Management Department at CustomerLabs. As a Technical Content Writer, you will be responsible for creating engaging and user-friendly technical documentation that effectively communicates the features, benefits, and usage of our products to both internal teams and external audiences.

Key Responsibilities:

  1. Content Creation:
  • Develop and maintain a wide range of technical documents including user manuals, API documentation, release notes, product specifications, and internal knowledge bases.
  • Create clear and concise content that explains complex technical concepts and product features.
Collaboration:
  • Work closely with product managers, engineers, and other stakeholders to gather information and ensure accuracy and completeness of content.
  • Participate in product development meetings to understand new features, changes, and updates.
Content Strategy:
  • Develop and implement content strategies that align with product goals and user needs.
  • Identify opportunities for content improvement and standardization across various product documents.
Quality Assurance:
  • Review and edit content to ensure clarity, consistency, and adherence to company style guides and standards.
  • Conduct usability tests and gather feedback to refine and enhance documentation.
Research and Learning:
  • Stay up-to-date with industry trends, technologies, and best practices to ensure content is current and relevant.
  • Continuously improve technical writing skills and adapt to evolving product needs.
Content Management:
  • Organize and manage content repositories and ensure that documentation is accessible and up-to-date.
  • Implement content management tools and systems as needed.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Proven experience as a technical writer or content writer with a strong portfolio of technical documentation.
  • Excellent writing and editing skills with a keen eye for detail and accuracy.
  • Ability to understand and convey complex technical concepts in a clear and engaging manner.
  • Proficiency in documentation tools such as Wordpress, Markdown, Confluence, or similar platforms.
  • Experience with content management systems and version control tools.
  • Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
  • Familiarity with product management processes and software development life cycle is a plus.

Key Skills:

Marketing, Computer Science, Technical Content Writer

Preferred Skills:

  • Experience in technical roles, Marketing industry exposure is beneficial.
  • Knowledge of programming languages or software development practices.
  • Experience with creating multimedia content (e.g., videos, infographics) is a plus.


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