Senior Technical Writer

3 days ago


Chennai, Tamil Nadu, India Invidi Technologies Full time

About Invidi Technologies

Job Summary

We are seeking an experienced Senior Technical Writer to partner with our stakeholders and develop best-in-class documentation. The ideal candidate will have a strong understanding of technical communication, Agile software development, and DITA-based content creation.

Key Responsibilities
  • Develop and maintain in-depth knowledge of INVIDI's users, both internal and external, to inform documentation design and development.
  • Create high-quality, user-centered documentation for online delivery using DITA standards.
  • Collaborate closely with development teams in an Agile environment to ensure seamless integration.
  • Plan, develop, and publish user and developer documentation within an iterative development cycle.
  • Develop and publish system overview documentation independent of scrum teams.

In this role, you will be responsible for:

  • Synthesizing complex information into understandable user content.
  • Continuously improving the quality of existing documentation by changing its architecture and content in response to feedback from engineers, support staff, internal users, and customers.
  • Assisting the Support team with documentation issues reported by customers.
  • Adhering to our corporate branding, style, terminology, and the DITA Information Model.
  • Participating in the Technical Communications Team meetings to drive continuous improvement.
  • Providing peer reviews to edit, standardize, and enhance INVIDI's content and technical documentation.

The successful candidate will have:

  • 5+ years of experience in technical writing, preferably supporting software development.
  • A strong sense of ownership and responsibility, and a willingness to step outside their (writing) role.
  • Excellent English grammar and writing skills.
  • Experience with Scrum and Kanban, and Agile software documentation development.
  • A Bachelor's degree in English, Journalism, Communications, Engineering, Computer Science, or relevant work experience.

Preferred qualifications include:

  • Experience with DITA and XML.
  • Experience with version control, Atlassian products (JIRA, Confluence, Bitbucket), and docs-as-code.
  • Experience with component content management systems (CCMS).
  • Courageous and has an appetite to learn new things fast.
  • Strong focus on the customer and user experience.
  • Well-developed problem-solving and critical thinking skills.
  • An unconditional insistence on accuracy.
Salary Range

$120,000 - $180,000 per annum, depending on location and experience.



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