Technical Documentation Specialist
2 weeks ago
About the Role:
The Senior Technical Writer at Invidi Technologies will collaborate with stakeholders to ensure best practices and compliance align with core values.
This position involves documentation development, working closely with the product team on site features and user experience, and providing leadership in a collaborative team environment.
The role reports directly to the Manager of Technical Communications and is based remotely from the Invidi India Development Centre.
Key Responsibilities:
Develop and maintain an understanding of INVIDI's users, both internal and external, to inform documentation design and development
Write DITA-based content for online delivery
Collaborate with development teams in an Agile environment
Plan, develop, and publish user and developer documentation within an iterative development cycle
Develop and publish system overview documentation independent of scrum teams
Develop and hone product knowledge through hands-on use of the product and by interviewing subject matter experts
Synthesize complex information into understandable user content
Continuously improve the quality of existing documentation by changing its architecture and content in response to feedback from engineers, support staff, internal users, and customers
Assist the Support team with documentation issues reported by customers
Adhere to corporate branding, style, terminology, and the DITA Information Model
Participate in Technical Communications Team meetings to drive continuous improvement
Provide peer reviews to edit, standardize, and enhance INVIDI's content and technical documentation
Use JIRA, Confluence, RingCentral, Smartsheet, and Slack to interact with other departments and manage content-related tasks
Create graphics, diagrams, and flow charts to illustrate technical content and increase users' understanding
Additional responsibilities as assigned.
Requirements:
5+ years of experience in technical writing, preferably supporting software development
Ability to understand complex things and connect the dots and then to distill complicated concepts into simple, understandable formats
Strong sense of ownership and responsibility, and a willingness to step outside your (writing) role
Excellent English grammar and writing skills
Experience with Scrum and Kanban, and Agile software documentation development
Ability to thrive in collaborative environments
Bachelor's degree in English, Journalism, Communications, Engineering, Computer Science, or relevant work experience
Experience with DITA and XML
Experience with version control, Atlassian products (Jira, Confluence, Bitbucket), and docs-as-code
Experience with component content management systems (CCMS)
Courageous and has an appetite to learn new things fast
Strong focus on the customer and user experience
Well-developed problem-solving and critical thinking skills
An unconditional insistence on accuracy. Refusal to accept mediocrity
Endless curiosity about how the world works and how one can improve one's company and community
Experience writing for online delivery
Familiarity with the IBM Style Guide
Experience working in an Agile software development environment
Knowledge of (or ability to quickly learn) online video advertising, cable, and satellite technology
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