Technical Documentation Specialist

2 weeks ago


Chennai, Tamil Nadu, India Invidi Technologies Full time

About the Role:

The Senior Technical Writer at Invidi Technologies will collaborate with stakeholders to ensure best practices and compliance align with core values.

This position involves documentation development, working closely with the product team on site features and user experience, and providing leadership in a collaborative team environment.

The role reports directly to the Manager of Technical Communications and is based remotely from the Invidi India Development Centre.

Key Responsibilities:

Develop and maintain an understanding of INVIDI's users, both internal and external, to inform documentation design and development

Write DITA-based content for online delivery

Collaborate with development teams in an Agile environment

Plan, develop, and publish user and developer documentation within an iterative development cycle

Develop and publish system overview documentation independent of scrum teams

Develop and hone product knowledge through hands-on use of the product and by interviewing subject matter experts

Synthesize complex information into understandable user content

Continuously improve the quality of existing documentation by changing its architecture and content in response to feedback from engineers, support staff, internal users, and customers

Assist the Support team with documentation issues reported by customers

Adhere to corporate branding, style, terminology, and the DITA Information Model

Participate in Technical Communications Team meetings to drive continuous improvement

Provide peer reviews to edit, standardize, and enhance INVIDI's content and technical documentation

Use JIRA, Confluence, RingCentral, Smartsheet, and Slack to interact with other departments and manage content-related tasks

Create graphics, diagrams, and flow charts to illustrate technical content and increase users' understanding

Additional responsibilities as assigned.

Requirements:

5+ years of experience in technical writing, preferably supporting software development

Ability to understand complex things and connect the dots and then to distill complicated concepts into simple, understandable formats

Strong sense of ownership and responsibility, and a willingness to step outside your (writing) role

Excellent English grammar and writing skills

Experience with Scrum and Kanban, and Agile software documentation development

Ability to thrive in collaborative environments

Bachelor's degree in English, Journalism, Communications, Engineering, Computer Science, or relevant work experience

Experience with DITA and XML

Experience with version control, Atlassian products (Jira, Confluence, Bitbucket), and docs-as-code

Experience with component content management systems (CCMS)

Courageous and has an appetite to learn new things fast

Strong focus on the customer and user experience

Well-developed problem-solving and critical thinking skills

An unconditional insistence on accuracy. Refusal to accept mediocrity

Endless curiosity about how the world works and how one can improve one's company and community

Experience writing for online delivery

Familiarity with the IBM Style Guide

Experience working in an Agile software development environment

Knowledge of (or ability to quickly learn) online video advertising, cable, and satellite technology



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