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2 weeks ago
Job Title: Technical Support Specialist
About the Role:- To be successful in this position, you will resolve technical cases related to ServiceNow software and platform.
A successful candidate will possess strong troubleshooting/root cause isolation skills, a demonstrated creative problem-solving approach, and analytical expertise.
The ideal candidate will also have a fundamental understanding of ITOM, CMDB, and ITIL business process, with experience providing web development support being highly desirable.
Key Responsibilities:- Resolve technical cases created by customers related to ServiceNow software and platform.
- Provide customer support experiences using effective communication and interpersonal skills.
- Manage and resolve challenging issues assigned to them, coordinating assistance from additional teams when needed.
- Bachelor's degree in computer science or a related field (or equivalent degree and experience).
- 2+ years providing customer-facing technical support (ITOM applications).
- Excellent Communication Skills.
- Ability to comprehend server-side object-oriented programming, Unix Shell scripting, and Windows scripting.
- Server administration across OS platforms (Windows/Unix), including user permission levels, domain configuration, group policy objects, and SUDO Policies.
- Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST.
- Troubleshooting tools like Wireshark and Traceroute.
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Senior AS/400 Systems Technical Expert
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Cloud Technical Expert
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Technical Service Specialist
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Kolkata, West Bengal, India NTT Ltd. Full time US$ 90,000 - US$ 1,20,000 per yearMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Senior...
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Technical Expert
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Kolkata, West Bengal, India beBeeBackend Full time ₹ 80,00,000 - ₹ 2,00,00,000Job Title: Technical ExpertWe are seeking experienced Backend Developers to join our team in Kolkata, India.About the Role:Designation: Technical Expert4+ years of hands-on experience in backend developmentStrong computer fundamentals backgroundProgramming languages: Java and PythonKey Responsibilities:Develop strong backend solutions using Java and...