Customer Support Specialist

2 weeks ago

Pune, Maharashtra, India beBeeTroubleshooting Full time ₹ 12,00,000 - ₹ 18,00,000
Technical Support Role

We are seeking a Technical Support Engineer to serve as the primary point of contact for customers on support issues and product queries.

The role requires troubleshooting technical problems, collaborating with internal teams, and delivering timely and high-quality incident resolution.

  • Interacting with customers to resolve support incidents
  • Contact and resolve customer issues within target service level agreements
  • Scope and document customer incidents with troubleshooting, root cause, and resolution information
About This Role

This is an exciting opportunity to join our team as a Technical Support Engineer. As a key member of our support team, you will be responsible for resolving technical issues and providing exceptional customer service.

In this role, you will work closely with internal teams to troubleshoot technical problems and deliver timely and high-quality incident resolution. You will also be responsible for interacting with customers to resolve support incidents and documenting customer incidents with troubleshooting, root cause, and resolution information.

Requirements

To be successful in this role, you will need:

  • Excellent communication and problem-solving skills
  • A strong understanding of technical concepts and software systems
  • The ability to work independently and as part of a team
Benefits

We offer a competitive salary and benefits package, including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching
Others

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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