
Delivery Quality Director
1 day ago
Role Overview
We are seeking a seasoned Quality Manager to lead our team of delivery quality specialists. The ideal candidate will possess strong leadership skills, a keen eye for detail, and the ability to drive process improvements that enhance service delivery.
- Lead a team of 5-10 DQ TLs spread across different locations
- Collaborate with Process improvement teams to perform defined quality improvement tasks
- Prioritize and allocate improvement projects based on internal and external quality data
- Conduct periodic performance reviews to ensure planned results are accomplished
Requirements
The successful candidate will have:
- A graduate or postgraduate degree in any discipline
- A minimum of 3-4 years of work experience as a delivery quality manager
- Experience in healthcare BPO is an advantage
- Sound knowledge of various quality improvement tools and techniques like Kaizen, Lean six sigma, FMEA etc.
- Managed a team of 6-8 TLs
- Proven process improvement experience to improve delivered quality
Desirable Skills
- Six Sigma certification from a reputed company/certifier (min Green belt)
- Experience in revenue cycle management industry
What We Offer
- Opportunities for professional growth and development
- A dynamic and collaborative work environment
- The chance to make a meaningful impact on service delivery
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