Senior IVR Tester

1 day ago

Udaipur, Rajasthan, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

Key Position:

IVR Quality Assurance Specialist

We are seeking an experienced IVR Quality Assurance Specialist to join our Conversational AI platform in the Healthcare industry.

This role involves identifying quality assurance test scenarios, partnering with product and technology partners to deliver a superior user experience with a focus on quality. Key Responsibilities include:

  • Designing and executing complex functional and regression test cases to ensure defect-free software releases.
  • Ensuring comprehensive test coverage and execution of test cases that exercise all critical inter-system integration points.
  • Accountable for initiatives of high complexity, high risk, and high visibility; handling multiple initiatives of varied complexity simultaneously; providing feedback on and suggestions for improving quality assurance procedures.
  • Reviewing and providing feedback on requirements, technical design, and specifications through User Story / Backlog Refinement sessions.
  • Responsible for Test planning including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy and Test Summary reports) leveraging user stories, business requirements, UX design specifications.
  • Conducting Manual and automated testing.
  • Strong understanding of Defect Workflow, Agile methodology.
  • Identifying and documenting all defects and customer experience concerns.
  • Managing the test artifacts and approval process.

Required Skills and Qualifications:

  • 5+ years in the software industry with Quality Assurance experience including creating test plans, test cases, tracking defects, reporting status to various levels in the organization.
  • Experience testing Omni Channel (Voice and Chat) Natural language processing (NLP), conversational AI and cognitive solutions.
  • 2+ years experience with automated test tools including Hammer On Demand and/or Hammer Call Master and Selenium WebDriver and/or Playwright.
  • Proficiency in Python, Java, or JavaScript for test automation.
  • Knowledge and experience testing software applications within the Healthcare industry.

Preferred Skills and Qualifications:

  • Familiarity with Text to Speech, Speech to Text.
  • Familiarity with leveraging Postman or SOAP UI for API testing.
  • Experience working in SAFe / Agile.
  • Understanding of Rally for project and test management.
  • Experience writing and executing IVR test cases.

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