Advanced Technical Specialist

5 days ago

Mount Abu, Rajasthan, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000
Job Role: Associate Technical Analyst

We're seeking a highly skilled technical analyst to join our dynamic End User Services team. As part of this role, you'll play a vital part in delivering world-class IT support, working both independently and collaboratively with your peers.

Your focus will be on making technology accessible, reliable, and user-friendly. This involves troubleshooting technical issues, managing IT assets, deploying hardware, and supporting users to stay productive.

  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • You'll work with technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes like data preservation.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Evaluate and escalate unresolved issues while maintaining SLA compliance.
  • Make significant contributions to knowledge articles and ensure documentation is up to date.

Key Requirements:

  • A minimum of 1–3 years' experience in Desktop/Help Desk Support for domestic and international users.
  • Bachelor's degree or higher from an accredited institution.
  • Demonstrated expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work flexible hours as per business needs.
  • Exceptional communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

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