Advanced Technical ServiceNow Specialist

6 days ago

Mount Abu, Rajasthan, India beBeeDevelopment Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Senior ServiceNow Developer

Remote Position

Full-time Employment Opportunity.

Job Summary:

We are seeking an experienced ServiceNow developer to join our team. The ideal candidate will have a strong technical background in administering the ServiceNow platform and a proven ability to work effectively with cross-functional teams.

Key Responsibilities:

  • Technical Expertise:
    • Proficient in creating catalog items, approval workflows, dynamic forms, SLAs.
    • Hands-on experience with domain separation, scoped apps, data import/export, UI policies.
  • Integrations:
    • Proven ability to integrate ServiceNow with third-party systems.
  • Metrics & Reporting:
    • Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Upgrades & Maintenance:
    • Leadership skills in instance upgrades, patch management, and clone processes.
  • Stakeholder Engagement:
    • Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.
  • Compliance & Governance:
    • Experienced in audit preparation, compliance documentation, and training L1/L2 teams.

Requirements:

  • 7+ years of experience in administering the ServiceNow platform.
  • Strong technical expertise in Flow Designer, business rules, client/server scripts, ACLs.
  • Experience in integrating ServiceNow with third-party systems.
  • Ability to set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Leadership skills in instance upgrades, patch management, and clone processes.
  • Collaboration skills with HR, IT, and Facilities to define and streamline workflows.
  • Experience in audit preparation, compliance documentation, and training L1/L2 teams.

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