Highly Skilled Technical Support Professional
2 days ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team.
- This role will play a pivotal part in resolving complex technical issues and ensuring the seamless operation of our platform.
- As a Technical Support Specialist, you will work closely with our engineering team using your skills to troubleshoot advanced problems, support API integrations, and contribute to improving product stability.
Key Responsibilities:
- Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
- Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in a centralized system for streamlined tracking.
- Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
- Technical Expertise Development: Deepen your understanding of our tech stack, including APIs, databases, and backend components essential for troubleshooting.
- Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.
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