Technical Support Specialist

4 days ago

Mount Abu, Rajasthan, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000

About this Role

This proactive and technically skilled Access Partner will support a blind Data & Appliance Analyst working within a global Cloud + AI organisation.

The role is not about doing the work for the client, but about enabling them to do it—bridging accessibility gaps in fast-paced, highly technical environments.

As an Access Partner, you will work closely with the Analyst to provide visual interpretation, data summarization, and navigation assistance within platforms such as Azure Portals, Excel, and Visual Studio. The client uses JAWS and VoiceOver screen readers.

Key Responsibilities

  • Review, interpret, and make basic code changes.
  • Create and manage spreadsheets for data tracking and analysis.
  • Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assist in converting and formatting documents to meet accessibility standards.
  • Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.

Required Skills and Qualifications

  • Basic coding knowledge
  • Understanding how code is structured and ability to identify components like classes and functions.
  • Proficiency in Microsoft Excel
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills
  • Ability to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn
  • Openness to training in accessibility standards and related tools.
  • Familiarity with accessibility standards (e.g., WCAG).
  • Detail-orientated with strong multitasking and follow-up skills.

What's in it for you?

  • Work on meaningful projects.
  • Opportunity to learn new skills, including accessibility compliance.
  • Supportive team environment with training provided.
  • Remote working.
  • A competitive package that includes health insurance benefits.

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