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Holiday Operations Professional

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Thoothukudi, Tamil Nadu, India beBeeTravelOperations Full time ₹ 4,20,000 - ₹ 4,80,000
Job Title: Travel Operations Executive

We are seeking a highly skilled and experienced Holiday Operations Professional to join our team at a leading travel company.

The ideal candidate will have a strong understanding of the travel industry, excellent communication skills, and the ability to build rapport with customers and vendors. They will also possess problem-solving skills and be able to handle customer escalations professionally.

  • Create comprehensive and personalized holiday itineraries incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.
  • Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless travel experience.
  • Oversee the entire holiday booking process ensuring accuracy and adherence to timelines.
  • Effectively communicate with customers addressing their queries and concerns promptly and professionally.
  • Handle customer escalations related to bookings and itinerary changes resolving issues to ensure satisfaction.
  • Build rapport with suppliers, hotels, airlines, and local partners to secure competitive rates and high-quality service delivery.
  • Stay updated on travel trends, destinations, and industry regulations.
  • Maintain accurate travel documentation and ensure all necessary paperwork is completed before departure.

Requirements:

  • 3-4 years of experience in holiday operations or a related field.
  • Experience in handling hotel bookings, flight confirmations, and travel itineraries.
  • Strong understanding of travel products and services, flights, hotels, activities, etc.
  • Excellent communication and interpersonal skills with the ability to build rapport with customers and colleagues.
  • Ability to problem-solve and handle customer escalations professionally.
  • Proficiency in travel booking systems and MS Office Suite.
  • Passion for travel and a strong understanding of customer service principles.

Benefits:

  • A dynamic and supportive work environment.
  • The opportunity to work with a reputable travel company.
  • Ongoing training and development opportunities.