Outlet Supervisor

4 days ago


Mumbai, Maharashtra, India Fernandes & Associates Full time
Outlet Supervisor Job Summary

Fernandes & Associates is seeking a skilled and experienced Outlet Supervisor to join our team. As a key member of our retail store operations, you will be responsible for maintaining high levels of customer satisfaction, driving sales growth, and ensuring seamless store operations.

Key Responsibilities:

  • Maintain knowledge of Micros POS system, including setup and maintenance.
  • Drive customer service standards and ensure all associates are providing exceptional customer experiences.
  • Evaluate reports to execute store action plans and achieve company goals.
  • Develop and implement daily, weekly, and monthly action plans to ensure all company standards are met.
  • Supervise and oversee the store shipping and receiving function, ensuring accurate receipt and delivery of products.
  • Provide direction and guidance to associates to ensure efficient and effective floor operations, customer service, coverage, and execution of visual standards.
  • Maintain company standards and guidelines around product flow process and shipping and receiving procedures.

Requirements:

  • Possess a relevant degree in General Education, Education, Technical, Business/Administration, Marketing, Business, Leadership, Communication, Hospitality, or Human Resources Management.
  • Demonstrate experience in retail sales and customer service, with a strong understanding of Micros POS system and similar P.O.S systems.
  • Have excellent communication and leadership skills, with the ability to work effectively in a fast-paced retail environment.

Desired Skills:

  • Contents and preparation methods being served in the Food & Beverage Outlet.
  • Garnishes and menu items.
  • Menus and promotions.
  • Excel and kitchen/restaurant sanitation.
  • Operation and maintenance of equipment.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to Fernandes & Associates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.


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