Restaurant Operations Manager

4 days ago

Mumbai, Maharashtra, India Accor Full time
Job Description

As a key member of our team, the Restaurant Operations Manager will be responsible for ensuring the smooth operation of our outlet. This includes maintaining correct grooming standards, following up on financials, LQA, Forbes, and TrustYou targets, and actively contributing towards the achievement of financial targets. Additionally, the successful candidate will be responsible for handling security incidents, guest complaints, and reporting them in a timely manner to their direct supervisor. The ideal candidate will have 2-3 years' experience as a leader in a fast-paced luxury property, excellent knowledge of Food & Beverage, and computer literacy. They will also possess a service-focused personality, strong interpersonal and problem-solving abilities, and the ability to work well under pressure.

Responsibilities
  • Ensure correct grooming standards are followed at all times
  • Responsible for the smooth operation of the outlet
  • Follow up on all financials, LQA, Forbes, and TrustYou targets
  • Aware of the daily, monthly, and yearly financial targets
  • Actively contributes towards the achievement of financial targets
  • All issues and negative guest feedback need to be properly reported on Glitch system
  • Following up on opening and closing checklists
  • Maintains the HACCP & FIFO standards as required by the regional governing body
  • Handle financial procedures according to guidelines set by the finance department
  • Responsible for linking all facets of service, cuisine, and entertainment
  • Assume the responsibility of daily operations
  • Handles security incidents, guest complaints with confidence and in a professional manner and reports it timely manner to the direct supervisor
  • Assist daily briefings for all staff prior to commencement of shift
  • Should be creative, confident, and prepared to think outside of the box
  • Following the personal development plan set by the direct supervisor
  • Ensure the operational inventory is always accounted for and in immaculate condition
  • Ensure the outlet is maintained at the highest levels
  • Create opportunities for upselling products
  • Develop the direct team to strive for excellence
  • Inspires heartists to create a flow of new and 'improved' ideas
  • Follow Hotel Evacuation Policy in case of an Emergency
  • Ensure awareness and delivers the optimum levels of service and guest satisfaction
  • Establish and maintain effective communication across all divisions
  • Lead by example through a passionate, hands-on approach
  • Assist with collecting information for the monthly P&L review
Qualifications
  • 2-3 years' experience as a leader preferably in a fast-paced luxury property
  • Excellent knowledge in Food & Beverage including bar operations.
  • Computer literacy an added advantage and previous use and mastery of point of sale system required
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Service-focused personality with strong interpersonal and problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively and collaboratively as part of a team
Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. Our goal is to create a work environment where everyone feels valued, respected, and empowered to succeed. We believe that diversity is a key driver of innovation, creativity, and excellence, and we are committed to fostering an inclusive culture that celebrates the differences that make us unique.

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