
IT Specialist: ServiceNow Expert
2 days ago
Job Overview:
We are seeking a seasoned IT professional with deep expertise in implementing and optimizing ServiceNow ITOM suite, including Configuration Management Database (CMDB), Change Management (CSDM), and Discovery modules.
Key Responsibilities:
- Lead end-to-end implementation of ServiceNow ITOM modules (Discovery, CMDB, CSDM)
- Design and maintain robust CMDB architecture aligned with CSDM standards
- Configure and optimize Discovery probes and patterns for accurate infrastructure mapping
- Collaborate with cross-functional teams to integrate ITOM with other ServiceNow modules (IT Service Management, IT Asset Management, etc.)
- Conduct gap analysis, data normalization, and reconciliation strategies for CMDB health
Requirements:
- 5 years of experience in IT service management with ServiceNow ITOM
- Deep understanding of CSDM, CMDB, and Discovery modules
- Expertise in configuring and optimizing Discovery probes and patterns
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
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