Transformation Leader

2 days ago

Hyderabad Secunderabad Telangana, India beBeeTransformation Full time ₹ 1,04,000 - ₹ 1,30,878

Are you ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. Artificial intelligence and digital innovation are redefining industries, and we're leading the charge.

We're looking for a talented professional to join our team as a Management Trainee, Customer Service/Trust and Safety. In this role, you will be responsible for managing the day-to-day operations in accordance with requirements and service level agreements (SLAs). You will promptly identify deviations and resolve service delivery issues, including implementing preventative measures.

Key Responsibilities
  • Provide exceptional people management, mentorship, and career development to members of your team, achieving low attrition levels and high employee engagement
  • Analytical bent of mind with the ability to root cause basis data and drive decisions
  • Drive Operations teams to deliver continuous improvement and productivity/quality gains
  • Flag and escalate business risks timely to the client/supervisor
  • Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on a regular basis
  • Drive performance management process based on the framework
  • Ensure that our clients receive the highest level of operational customer service
  • Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
Qualifications We Seek
  • English Level C1
  • Any Graduate
  • Strong understanding of social media products and services
  • Excellent customer service skills, including the ability to communicate effectively and empathize with customers
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Ability to prioritize and manage multiple tasks simultaneously
  • Excellent written and verbal communication skills
Why Join Us

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

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