Transformation Leader

Are you ready to shape the future of work?

We don't just adapt to change – we drive it. Our AI and digital innovation are redefining industries, and we lead the charge.

Our industry-first accelerator, the AI Gigafactory, is an example of how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

We help companies across industries get ahead and stay ahead through our deep business knowledge, operational excellence, and cutting-edge solutions.

Powdered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Get to know us as leaders in lean digital transformation, driving value for customers through digital innovation.

Apply now for a role as a Transformation Lead.

The LDT leader will lead the business transformation via technology, analytics, and Six Sigma principles for large-scale and global Trust & Safety businesses.

He/she will work closely with operations leadership, cross-functional teams, and senior leadership at both client organizations.

This Transformation Lead ensures smooth delivery of functional & vertical goals for LDT at a global level through resource deployment, collaboration, and solving systemic changes.

• Align with Operations Leadership to create and deliver the transformation as well as continuous improvement (CI) agenda.
• Partner with delivery teams to identify and deliver AI projects aimed at value creation and monetize them through value-share and/or revenue assurance mechanisms.
• Partner with service line experts to build tangible solutions that are aimed at building long-term capability in Trust & Safety ecosystem.
• Thorough transformational & continuous improvement initiatives, deliver committed productivity, successfully incubation of new workflows, and improve quality of operations.
• Orchestrate operational excellence, governance, and transformation rigor to optimize short-term improvement and long-term value creation.
• Hold self and organization accountable to deliver on client commitment.
• Own agreed and prioritized transformation initiatives by collaborating with cross-functional teams - delivery, service line, digital, analytics, and global LDT leadership.

• Post Graduation from any top institutes.
• Relevant process excellence and digital transformation experience in Trust & Safety domain.
• Previous MBB experience in digital transformation, analytics, solution design, process excellence, or process consulting.
• Global exposure with consistent track record in delivery strategic projects- AI/Gen AI, Automation, and data analytics.
• Excellent communication and influencing skills. Communicate with senior leaders effectively to drive resolution & decisions.
• Demonstrated competency in strategic thinking & leadership with strong abilities in relationship management, flexibility/adaptability, and accountability to targeted business outcome.
• Qualifications & demonstrated experience for leading ‘Lean’ projects or application of 6-Sigma methodologies with quantifiable efficiency and quality improvements.

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress