
Merchant Support Operations Specialist
1 week ago
Key Performance Indicators:
- Deliver timely and effective support to escalated merchant cases.
- Maintain seamless communication across various channels.
- Drive process enhancements to elevate the merchant experience.
- Collaborate with internal teams to resolve cases efficiently.
Primary Responsibilities:
- Serve as the initial point of contact for merchant escalations.
- Achieve Service Level Agreement (SLA) compliance and escalate unresolved issues promptly.
- Document recurring issues and propose system improvements.
- Participate in cross-functional initiatives as needed.
About the Role:
The Operation Analyst RMS plays a vital role in ensuring seamless day-to-day operations. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a customer-centric approach.
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