HR Operations Manager

2 weeks ago


Gandhinagar, Gujarat, India beBeeServiceDelivery Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: HR Service Delivery Specialist

We are seeking an experienced professional to oversee HR service delivery processes, ensuring efficiency, compliance, and employee satisfaction.

  • Oversaw end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
  • Ensured compliance with labor laws, data privacy regulations, and organizational HR policies.
  • Led continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
  • Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.

The ideal candidate will have a strong background in HR systems, service governance, and continuous improvement. In addition, the role will include mentoring and training fresh graduates to build future HR service capability.

  • Managed and optimized HR service platforms (Workday, SuccessFactors, Oracle HCM, ServiceNow HRSD).
  • Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
  • Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
  • Handled escalations and complex HR service cases with professionalism and resolution focus.

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