Collection Specialist

5 hours ago


Chennai, Tamil Nadu, India beBeeSpecialist Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Collection Specialist

Sr. Executive- AR caller:

Job Overview

This role involves reviewing, calling, analyzing and managing assigned outstanding receivables portfolio by ensuring outstanding/denied claims are resolved, following up effectively for additional information as needed with insurance companies for claims resolution, following up with the insurance company on the outstanding/denied claims and resolving them within timelines and defined Service Level Agreements (SLAs).

Key Responsibilities
  • Interact and probe the insurance representative to get the required status update and have the claim resolved.
  • Ensure Daily Productivity targets are met at the required quality level on the assigned inventory.
  • Perform timely follow up on claims to avoid revenue loss, prioritize the pending claims for calling from the aging bucket.
  • Review claims that have not been paid by insurance companies.
  • Check insurance information provided by patient if it is insufficient or unclear.
  • Follow guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance.
  • Escalate difficult collection situations to management in a timely manner, handling patients billing queries and updating their account information.
  • Post cash and write off the contractual adjustments accordingly while working on the accounts.
  • Meeting daily/weekly and monthly targets set for an individual.
Qualifications

Graduation in any stream

BPO Experience - 2-5 years

US Healthcare AR experience preferred

Skills and Abilities

Excellent oral and written communication skills

Working Hours and Benefits

40 hours per week as Full-time employee

Shift time: 7:30 PM IST - 4:30 AM IST

Weekends Off

Telcommuter/Internet requirements, if applicable:

High Speed internet connection at home, must be broadband

Must understand and adhere with telcommuter policy



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