Senior Customer Journey Optimization Expert

7 days ago


Gurgaon, Haryana, India beBeeCustomerExperience Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Role Overview">

We are seeking a senior expert in customer journey optimization to drive growth through enhanced user experience and improved conversion rates.

[">Key Responsibilities:
  1. Develop and execute a comprehensive conversion rate optimization (CRO) strategy to enhance the overall performance of our website.
  2. Conduct A/B testing and analyze user behavior using industry-leading tools such as VWO, Hotjar, etc.
  3. Identify friction points and eliminate conversion hurdles by analyzing funnels, bounce rates, and drop-off points.
  4. Collaborate with cross-functional teams to improve UI/UX based on customer insights and data.
  5. Own the end-user testing process, including wireframing, usability testing, and feedback collection.
  6. Work closely with content, tech, and performance marketing teams to align with business growth and revenue goals.

["> Role Requirements:">

Requirements:
  1. 2-4 years of experience in CRO, UX/UI, or product optimization.
  2. Strong understanding of conversion metrics, user psychology, and behavior analytics.
  3. Proficiency in tools such as Google Analytics 4 (GA4), VWO, Hotjar, Figma (or similar).
  4. Ability to translate user insights into high-performing UI/UX designs.
  5. Data-driven mindset with strong problem-solving skills.

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