Key Operations Support Representative

6 days ago


Navi Mumbai, Maharashtra, India DP World Australia Full time
Job Description:
We are seeking an experienced and detail-oriented Key Operations Support Representative to join our team at DP World Australia. In this role, you will be responsible for providing high-quality support to our customers and ensuring seamless execution of import and export documentation processes.

About the Role:
As a Key Operations Support Representative, you will be responsible for:
  • Ensuring timely completion of all tasks and deadlines, including handovers between staff members.
  • Implementing and monitoring online tracking of files to ensure visibility of daily operations to multiple users.
  • Ensuring compliance with internal checklists and SLAs.

Key Responsibilities:
Your key responsibilities will include:
  • Preparing freight and cargo manifests after tallying shipped-on-board details and preparing mismatch reports.
  • Issuing manifest correctors for changes in freight or requests from shippers after due approvals.
  • Updating transhipment and switch bills of lading.
  • Sending proforma invoices to customers and liasing with destinations for any corrections post-manifest closure.

Performance Metrics:
To measure your success, you will be expected to meet the following performance metrics:
  • Sending BL drafts on time as per agreed SLAs.
  • Completing BL corrections within agreed times.
  • Sending accurate invoices.
  • Closing manifests within agreed SLAs.

Skills and Qualifications:
To succeed in this role, you will need to possess the following skills and qualifications:
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • High attention to detail and organizational skills.

Estimated Salary:
The estimated salary for this role is $85,000 - $110,000 per annum, depending on experience.

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