Key Operations Support Representative
3 days ago
We are seeking an experienced and detail-oriented Key Operations Support Representative to join our team at DP World Australia. In this role, you will be responsible for providing high-quality support to our customers and ensuring seamless execution of import and export documentation processes.
About the Role:
As a Key Operations Support Representative, you will be responsible for:
- Ensuring timely completion of all tasks and deadlines, including handovers between staff members.
- Implementing and monitoring online tracking of files to ensure visibility of daily operations to multiple users.
- Ensuring compliance with internal checklists and SLAs.
Key Responsibilities:
Your key responsibilities will include:
- Preparing freight and cargo manifests after tallying shipped-on-board details and preparing mismatch reports.
- Issuing manifest correctors for changes in freight or requests from shippers after due approvals.
- Updating transhipment and switch bills of lading.
- Sending proforma invoices to customers and liasing with destinations for any corrections post-manifest closure.
Performance Metrics:
To measure your success, you will be expected to meet the following performance metrics:
- Sending BL drafts on time as per agreed SLAs.
- Completing BL corrections within agreed times.
- Sending accurate invoices.
- Closing manifests within agreed SLAs.
Skills and Qualifications:
To succeed in this role, you will need to possess the following skills and qualifications:
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- High attention to detail and organizational skills.
Estimated Salary:
The estimated salary for this role is $85,000 - $110,000 per annum, depending on experience.
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