Customer Relationship Specialist

3 days ago


Kota, Rajasthan, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title:

Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused professional to join our team. This role involves handling inbound calls from international customers, providing timely and effective resolutions to their inquiries, and ensuring an exceptional customer experience.

  • Handle Customer Inquiries: Respond to incoming customer calls in a professional, courteous, and efficient manner.
  • Issue Resolution: Identify customer concerns and provide appropriate solutions to ensure customer satisfaction and retention.
  • Documentation: Accurately record customer interactions and transactions in designated systems.
  • Product/Service Expertise: Develop and maintain thorough knowledge of company products or services to assist customers effectively.
  • Adherence to Policies: Follow company guidelines, procedures, and quality standards during all customer interactions.
  • Cross-functional Collaboration: Work closely with other departments to resolve complex customer issues and enhance the service experience.
Required Skills:
  • Excellent Communication Skills: Strong verbal and written communication abilities, with the capability to convey information clearly and confidently.
  • Customer-Centric Mindset: Passion for delivering exceptional customer service and understanding customer needs.
  • Problem-Solving Skills: Ability to assess situations quickly, troubleshoot issues, and provide effective resolutions.
  • Adaptability: Comfortable handling a variety of customer interactions and working in a fast-paced, dynamic environment.
  • Technical Proficiency: Familiarity with basic computer applications and customer service software/tools.
  • Team Player: Willingness to collaborate with team members and contribute to a supportive, positive work culture.


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