Technical Support Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,00,000

Job Opportunity: Technical Support Specialist

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  • Job Description
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The Technical Support Specialist plays a pivotal role in our Mobility Support Desk, serving as the primary point of contact for users experiencing issues with technology, software, or services.

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This role entails handling and taking ownership of multiple customer support activities, including receiving incoming calls, chats, emails & tickets to provide end-to-end Technical and general support resolution to the end user.

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The ideal candidate will be proficient in French and English, able to think critically, and possess exceptional problem-solving skills.

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  • Handle and resolve customer inquiries via phone, email, and chat.
  • Identify and troubleshoot device and networking issues reported by users.
  • Act as a liaison between customers, mobile carriers, client policy, and internal teams.
  • Provide accurate and timely resolution to customer issues.
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The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

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Required Skills and Qualifications:

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  • Fluent in French and English.
  • Exceptional problem-solving skills.
  • Strong teamwork and collaboration skills.
  • Ability to quickly learn how to troubleshoot devices and step-by-step instructions.
  • Identification, prioritization, and resolution of reported problems through various mediums (platform, emails, calls, chats) and responsible for the closure of request with the specified SLA.
  • Working closely with international telecom carriers/service providers to resolve requests and incidents raised by customers.
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Benefits and Perks:

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  • Flexible Holiday Policy (choose your own holidays)
  • Hybrid Working Options
  • Life & Medical Insurance
  • Focus on Skill Development, Re-imbursement for Certifications
  • Wifi-Mobile bill reimbursement
  • Employee well-being activities

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